Privacy Policy

Last updated: 26 February 2026

This Privacy Policy describes how Illaka (operated at illaka.in) collects, uses, stores, and discloses your personal information when you use our website, platform, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Information You Provide: Business name, owner name, phone number, email address, physical address, business descriptions, photos, service/product details, and any other information you voluntarily submit for your Business Page or through our contact forms.
• Payment Information: Payment details such as UPI ID, transaction references, and billing information. Note that actual payment processing is handled by third-party payment gateways; we do not directly store your full payment credentials.
• Automatically Collected Information: IP address, browser type and version, device type, operating system, referring URLs, pages visited, time spent on pages, click data, and other usage analytics.
• Cookies & Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create, manage, and display your Business Page on illaka.in.
• To process payments and manage billing for our Services.
• To communicate with you regarding your account, services, updates, or promotional offers.
• To improve, personalize, and optimize our Services and user experience.
• To analyze usage trends and gather aggregate statistics.
• To detect, prevent, and address technical issues, fraud, or security threats.
• To comply with applicable laws, regulations, and legal processes.

3. Information Sharing & Disclosure

We do not sell your personal information. However, we may share your information in the following circumstances:

• Public Business Pages: Any information you provide for your Business Page (business name, address, phone number, services, photos, etc.) will be publicly visible on your illaka.in page. You acknowledge and consent to this public display.
• Service Providers: We may share information with third-party service providers who assist us in operating our platform, processing payments, hosting, analytics, or providing customer support. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, safety, or the rights and safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot and do not guarantee absolute security of your data. You acknowledge and accept that you transmit information to us at your own risk.

5. Data Retention

We retain your personal information for as long as your account is active, as needed to provide you the Services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon termination of your account, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions (such as legal retention requirements).
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of these third-party resources. We encourage you to review the privacy policies of any third-party websites you visit. Your interaction with such third-party services is at your own risk, and we shall not be liable for any loss or damage arising from your use of them.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Cookies

We may use cookies and similar tracking technologies to track activity on our Services and to hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse cookies, some features of our Services may not function properly.

10. Disclaimer of Liability

Illaka shall not be held liable for any unauthorized access, data breaches, data loss, or any damages arising from the collection, use, or storage of your personal information, to the maximum extent permitted by applicable law. While we endeavour to protect your data, you acknowledge that no system is completely secure and you use our Services at your own risk.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The most current version will always be posted on this page with an updated "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in India.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact form.